Job Title: HelpDesk Support Specialist (Primary Contact – Phone and In-Person Support)
Actual work Location: Century City, CA 90067 (near Century City Mall)
Work Hours: Standard
Salary: To be discussed
Report to: Director of IT
Industry: High-End Entertainment
Size of company: under 150
DKKD Staffing’s recruiting team has been together for almost 20 years.
DKKD specializes in: Building IT teams from CIO/CTO/CISO to Helpdesk (Infrastructure & Applications) as well as staffing Human Resources, Internal Recruiters, F&A and Admins.
All job openings are available on: www.DKKDstaffing.com and DKKD pays for placed referrals. Who do You know looking for work or hiring?
JOB DESCRIPTION & REQUIREMENTS
As the primary HelpDesk person, you will be the 1st person everybody in the company contacts to help resolve any issues they are having with their computers, laptops, printers, phones, etc. If you are unable to troubleshoot the problem, the call will be escalated to management or an outsourced vendor.
You need to have experience with the technology below and extreme patience and understanding to support end users who may not be technical.
The Helpdesk Support Specialist will report directly to the Director of IT. Most of the software applications are supported with consulting firms and not in house, but the person should be able to troubleshoot when possible and have worked in a small company where they are the primary support person.
TECHNOLOGY: (please indicate your years and level of experience with each)
If you have experience upgrading any of this technology, please let us know as 2019 might be a year of upgrades for this company.
Looking for right fit, attention to details and high customer service orientation, white-glove approach, confidence, maturity and patience
HOW TO APPLY
NOTE: Our site does NOT accept DocX resumes and documents.
US Citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates.Keep in mind we get hundreds of applicants.
Please supply the following details to help us respond faster to you and get the information to the client as quickly as possible.
We use the following details in the body of the email to quickly summarize for the client’s review along with your resume.
Resume tailored to the job description:
We get 100’s of applicants applying to us. Please see instructions above on how to apply to help us.