Job Title: IT Systems Analyst – Site Support
Reports to: IT Site Support Manager
Location: Ventura, CA 93003
Duration: Full Time
Salary: To Be Discussed
The IT Systems Analyst will provide a broad expertise of system knowledge for Level 1 to Level 2 technical support. They are responsible for the coverage and coordination of the Help Desk in the IT Department. This position will constantly be dealing with multiple tasks, some of which will include but are not limited to: remote user support, new user creation, troubleshooting desktop and laptop systems, organizing follow-up to calls that go to Level 2 support, documentation of standards and procedures in relation to desktop issues, logging calls in the Help Desk software, creating data, monitoring trends and presenting solutions to problems, and learning/assisting with support and functions of corporate systems.
Technical customer service to employees is a major part of this position and requiring a self-motivated person who enjoys working with a wide variety of people daily. They must be good at providing remote support over the telephone and in person, and be consistently positive, patient, and professional with non-technical employees, vendors, and co-workers.
Essential Job Functions
Minimum Job Requirements
HOW TO APPLY
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