JOB TITLE: Application Software Support Helpdesk Temp
LOCATION: Calabasas, Ca
DURATION: December – April
HOURLY PAY: To be discussed
DKKD Staffing’s recruiting team has been together for almost 20 years.
DKKD specializes in: Building IT teams from CIO/CTO/CISO to Helpdesk (Infrastructure & Applications) as well as staffing Human Resources, Internal Recruiters, F&A and Admins.
All job openings are available on: www.DKKDstaffing.com and DKKD pays for placed referrals. Who do You know looking for work or hiring?
SW applications support temp project in Calabasas from Dec 1 – to April 1st. Willing to train the right people who have done phone support for Software Applications (not hardware, networks or infrastructure)
Support Technician Overview
Respond to incoming calls and requests for initial customer service and sales issues. There is a wide variety of job expansion, or growth, opportunities for those who are interested in advancing their careers. If you do well at this company, you could have the opportunity to continue after the 5 month temp position.
Position Overview / Responsibilities:
Assist clients via phone, email, and live chat
Receive incoming sales calls and support requests
Guide potential customers to the customer software product that best fits their needs
Provide training and guidance for users of custom software (software installations, data imports, print submissions, and filing submissions)
Troubleshoot more complex software issues and errors
Quality Assurance testing of new software releases or websites
Strong background with Microsoft programs (Outlook, Word, Excel, & PowerPoint)
Basic computer software knowledge
Excellent verbal, written, and oral communication skills for technical and non-technical audiences
Friendly, positive, and patient demeanor
Must pass background check
Supplementary Experience (not required):
Informational tax reporting knowledge (1099, W-2, 1042-S, FATCA, ACA)
Software support and/or quality assurance testing of software
Basic knowledge in any of the following: o Windows system administration o MS SQL
o Computer programming
HOW TO APPLY
NOTE: Our site does NOT accept DocX resumes and documents.
US Citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates.
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Connect with us on Linked In: www.LinkedIn.com/in/DianeKrehbiel