IT Desktop Specialist – Contract to Hire – San Diego, Ca 92131 – 100% onsite

Overview

2/11/26 Update – VERBAL OFFER ACCEPTED BY CANDIDATE SO THIS MAY BE FILLED

Job Title: IT Desktop Specialist

Job Location: US – San Diego, CA 92131

Hourly range for contract: $37hr to $62hr DOE Salary range at conversion to FTE: $77-$128 Depending on Experience

100% onsite with remote support to smaller sites (no travel involved)

Hours: Standard M-F (no weekend rotations)

Citizenship: MUST BE US Citizen or proof of Legal/ Permanent Resident Green Card

# of users to support: 250

Requirements:

• 5 – 10 years of experience in an Information Technology service & support role
• Equally strong in hardware and software installs and support
• Windows 11

• Active Directory

• Microsoft Office 2024, 365 (including Outlook, Teams, etc.)

• Virtualization tools such as VMWare
• Network administration and troubleshooting; solve advanced network problems at the end-user level; LAN maintenance and networking – wiring, backup
• Printer installation, networking, configuration and troubleshooting:
• Experience calling and working with vendors
• Server administration and troubleshooting; monitor and back-up or directly administrate selected servers or other network infrastructure as required
• NetApp administration and troubleshooting
• Phone and voicemail system maintenance
• Server administration and troubleshooting; monitor and back-up or directly administrate selected servers or other network infrastructure as required
• Support equipment used in conference rooms and auditorium

 

Job Summary

Provide local client IT support when tier-1 support cannot fill a request or resolve an issue remotely. Install hardware, perform hardware refreshes, and manage break-fix of hardware.  Perform system administration at the site level as needed.

Receives detailed instructions on new tasks and/or projects, little to no guidance on routine, varied situations that are normally encountered.  Contributions generally require high attention to detail and may have minor impact on the organization.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Respond to, evaluate, and prioritize all tickets assigned to the site’s deskside support group and resolve issues efficiently and effectively.

• Research and utilize necessary resources to troubleshoot new problems while escalating those unable to be resolved

• Record and track interactions with end-users and related activities in the service desk tool

• Create Knowledge Base articles as repetitive issues arise

• Provide site IT support encompassing:  

• • PC configuration and troubleshooting – OS, hardware, and software:

• • PC maintenance/preventative maintenance:

• • Printer installation, networking, configuration and troubleshooting:

• • New user setup on Active Directory network:

• • Support for client applications:

• • Troubleshooting phone issues that Service Desk cannot resolve and escalates to local support

• • Support for peripherals such as monitors, scanners, external hard disks, USB devices, keyboards, mice, etc.

• • Maintain department loaner equipment and administer checkout process

• • Review and record daily event & backup logs

• • Call software and hardware vendors to request service regarding defective products

• • Support equipment used in conference rooms and auditorium

• • Perform occasional system administration at assigned site(s):

• • Server administration and troubleshooting; monitor and back-up or directly administrate selected servers or other network infrastructure as required

• • VMWare administration and troubleshooting

• • NetApp administration and troubleshooting

• • Upgrade and update PC and Server software packages

• • Install hardware and perform hardware refreshes for all sites being supported

• • Maintain organization of the server room

• • Network administration and troubleshooting; solve advanced network problems at the end-user level; LAN maintenance and networking – wiring, backup

• • Network cabling activities, where applicable

• • Manage permissions groups, OUs, and group policies in Active Directory

• • Support compliance initiatives and audits

• • Phone and voicemail system maintenance

• • Provide IT support for all local systems/applications

• • Perform project work as directed

 

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

Education and/or Experience                  

High School diploma or equivalent required and 5 – 10 years of experience in an Information Technology service & support role; or equivalent combination of education and experience.  Associate’s degree (A.S.) from two-year college or technical school in a related field or Information Technology certifications preferred.

Computer Skills

• Detailed knowledge and intermediate understanding of the following technologies:

• Windows 11

• Active Directory

• Microsoft Office 2024, 365 (including Outlook, Teams, etc.)

• Virtualization tools such as VMWare

• Current hardware

• Ability to learn and adapt to new technologies

APPLICATION QUESTIONS

• Legal Name & Preferred Name or Nickname:
• Best Contact Info (Cell & email):
• Your Linked In:
• Why looking for a new job:
• Availability for interviews and a new job:
• Where do you live (City, State, Zip):
• Desired geographical work location:
• Are you open to 100% onsite 5 days a week and on-call rotation as required:
• Are you open to relocation if required:
• Are you open to travel if needed and have an active passport if needed:
• Are you authorized to work in US (Please indicate US, Green Card or Other):
• Hourly & Salary Expectations: (We need a range) $
• Sizes of staff managed and their titles (include # of direct reports):
• Budgetary Responsibility: $
• Education/Certs/Degrees (also indicate which certs are active):
• Who Referred You/ How Did You Hear About Job/ DKKD Staffing:

 

JOB SCREENING QUESTIONS

Q&A

• What is the minimum and maximum number of users you have supported on your own as the all-around IT person?
• Can you pass a security clearance if needed?
• Do you have at least 5 – 10 years of experience in an Information Technology service & support role?
• Are you equally strong in hardware and software installs and support?
• What work have you done with Windows 11?

• What experience do you have with Active Directory?

• Do you have current experience with Microsoft Office 2024, 365 (including Outlook, Teams, etc.)?
  • Any success stories to share?

• What experience do you have with virtualization tools such as VMWare and how recent?
• What experience do you have with Network administration and troubleshooting; solve advanced network problems at the end-user level; LAN maintenance and networking – wiring, backup?
• Printer installation, networking, configuration and troubleshooting? What types of printers?
• Experience calling and working with vendors?
  • What vendors?
• Server administration and troubleshooting; monitor and back-up or directly administrate selected servers or other network infrastructure as required?
  • What types of servers and how many?
• Current experience with NetApp administration and troubleshooting?
• What Phone and voicemail systems maintenance have you performed?
• What systems/ equipment have you supported that is used in conference rooms and auditoriums and how recent?
• What Ticketing Systems have you used?
• What are some future technologies you are researching?
• What is your 5-year goal? Are you working towards any certifications and/or degrees?

Connect with us on Linked In: www.LinkedIn.com/in/DianeKrehbiel 

DKKD Newsletter: Leadership News, Interview & Resume Tips: https://conta.cc/4pHOPMC

 

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Tagged as: Desktop, Helpdesk / ServiceDesk, Information Systems/ Technology