Temp to Hire IT Support Technician – Calabasas Hills, Ca 91301 – HYBRID – No relocation

Overview

We have a new temp to hire role at The Cheesecake Factory in Calabasas, Ca.

• Have you ever applied to The Cheesecake Factory before, or been presented by another agency? If yes, when and what was the result? Di@DKKDstaffing.com 
• If not, do we have your permission to submit you in their system through DKKD Staffing (who is the account manager for Cheesecake Factory) once you answer the questions below?
• SEE OTHER QUESTIONS BELOW

 

REQUIREMENTS

• Some college and/or equivalent technical school and trainings
• 2+ years of experience on an IT Service/Help desk
• 2+ years of experience with Windows 7 & 10
• 2+ years of MS Office Tools experience and troubleshooting skills (e.g. Excel)
• 2+ years of experience with Active Directory and group policy
• Experience with basic networking principle
• Knowledge of basic computer hardware, including desktop PCs, laptops, networking equipment, wireless access points, printers and Point of Sale terminals.

• Experience with CRM tool (e.g. Ivante Service Manager, Heat)
• A+, Network +, HDI, MCSE training and designations
• Experience with Point of Sale and Restaurant Applications (e.g. PosiTouch, QSR)
• Experience with a systems lifecycle management tool (e.g. LANDesk)
• Knowledge of basic scripting including PowerShell, VB Script and DOS batch files

Temporary to Hire IT Support Technician

• 26901 Malibu Hills Road, Calabasas Hills, California, US, 91301
• Corporate
• $27.00 – $30.00 / Hour

Position Overview:
This role is a Temp To Hire opportunity.

Based out of Calabasas, CA, the IT Help Desk Technician provides 1st and 2nd tier technical support for our restaurant and bakery locations. Reporting to the Sr. Infrastructure Service Delivery Manager, you will work to ensure business-supporting systems are optimized.

You’ll thrive in this position if you’re a(n):

• Effective communicator: whether it’s verbal or written, you present information in a clear, professional manner.
• Principled: when handling confidential information you understand that ethics, values and integrity are always the number one priority, even at the dinner table.
• Service oriented: you’re a people person, systematic and trustworthy, who effortlessly provides exceptional support.
• An expert in your field: you seek to maintain a comprehensive and strategic knowledge base of the current technology landscape, particularly trends, developments and advancements.
• Team player: while you’re a capable self-manager, you thrive when you’re a part of a team; you enjoy collaborating and brainstorming with others.
• Skilled problem solver: you take action to find solutions by thinking outside-the-box and extend the application of your resources.

Here’s more of what you’ll get to do:

This role is a Temp To Hire opportunity.

80% technical:

• Solve technical issues using existing knowledge of key technologies and methodical troubleshooting and facilitate repair through existing partners.
• Perform hands-on fixes, including installing and upgrading software, installing hardware, and configuring systems and applications.
• Perform hands-off fixes (via telephone and with/without remote management tools), including installing and upgrading software, installing hardware, and configuring systems and applications.
• Perform preventative maintenance, including checking and cleaning of workstations, laptops, printers and peripherals.
• Coordinate warranty repair with approved vendors/partners.
• Setup new user domain accounts, e-mail accounts/mailboxes and group membership; image and configure new user workstations and laptops.
• Enter troubleshooting steps and instructions into the solutions database for future use.

20% documentation:

• Record, track, and document the problem-solving process for each request. Include all successful and unsuccessful decisions made.

REQUIREMENTS

• Some college and/or equivalent technical school and trainings
• 2+ years of experience on an IT Service/Help desk
• 2+ years of experience with Windows 7 & 10
• 2+ years of MS Office Tools experience and troubleshooting skills (e.g. Excel)
• 2+ years of experience with Active Directory and group policy
• Experience with basic networking principle
• Knowledge of basic computer hardware, including desktop PCs, laptops, networking equipment, wireless access points, printers and Point of Sale terminals.

• Experience with CRM tool (e.g. Ivante Service Manager, Heat)
• A+, Network +, HDI, MCSE training and designations
• Experience with Point of Sale and Restaurant Applications (e.g. PosiTouch, QSR)
• Experience with a systems lifecycle management tool (e.g. LANDesk)
• Knowledge of basic scripting including PowerShell, VB Script and DOS batch files

What we offer:

• Sick Time (In locations where required)
• Medical Plan Available (Must meet service and hours requirement)
• 25%-35% discount when dining as a guest

APPLICATION QUESTIONS – Part 1 if you have not filled out already

• Legal Name & Preferred Name or Nickname:
• Best Contact Info (Cell & email):
• Your Linked In:
• Why looking for a new job:
• Availability for interviews and a new job:
• Where do you live (City, State, Zip):
• Desired geographical work location:
• Are you open to 100% onsite 5 days a week and on-call rotation as required:
• Are you open to relocation if required:
• Are you open to travel if needed and have an active passport if needed:
• Are you authorized to work in US (Please indicate US, Green Card or Other):
• Hourly & Salary Expectations: (We need a range) $
• Sizes of staff managed and their titles (include # of direct reports):
• Budgetary Responsibility: $
• Education/Certs/Degrees (also indicate which certs are active):
• Who Referred You/ How Did You Hear About Job/ DKKD Staffing:

JOB SCREENING QUESTIONS PART 2 – you can put in comments section or email to Di@DKKDstaffing.com AND DawnWilson@DKKDstaffing.com

Q&A

• Do you have a Minimum of 2 years of experience Windows (7/10) in Service Desk role?
• Do you have a Minimum of 2 years of experience with Active Director and group policy?
• Technical college and Certifications (A+, Network+, HDI, MCSE)?

• Years of Experience with CRM tools (e.g. Ivante Service Manager, Heat) and last used?
• Years of Experience with Point of Sale and Restaurant Applications (e.g. PosiTouch, QSR) and last used?
• Knowledge of basic scripting including PowerShell, VB Script and DOS batch files? Where and when

DKKD Staffing JOBS & Application: DKKDstaffing.com

LINKED IN: LinkedIn.com/in/DianeKrehbiel 

Southern California LEADERSHIP JOBS on Linked In: Diane Krehbiel Executive & Technology Recruiting

DKKD Newsletter: Leadership News, Interview & Resume Tips: https://conta.cc/40bm6Ek

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Tagged as: Helpdesk / ServiceDesk, Information Systems/ Technology