Desktop Level 11 – 100% onsite, Valencia. Ca 91355 – (Windows, AD, AS400, Genesys, O365) – IT Support Tech – Valencia, CA 91355 – 100% onsite – DKKD Staffing Email Di@DKKDstaffing.com

TITLE: IT Support Tech 11

LOCATION: Valencia, CA 91355 (100% onsite – no hybrid or remote)

SALARY: $45K to $57K

REQUIREMENTS: Must be US Citizen or Green Card

·  Legal Name and Preferred Name or Nickname:

·  Best Contact Info (Cell & email):

·  Your Linked In:

·  Why looking for a new job:

·  Availability for interviews and a new job:

·  Where do you live (City, State, Zip):

·  Desired geographical work location:

·  Open to 100% onsite:

·  Are you open to travel if needed and have an active passport if needed:

·  Are you authorized to work in US (Please indicate US, Green Card or Other):

·  Hourly/Salary Expectations: (We need a range) $

·  Sizes of staff managed and their titles, if applicable (include # of direct reports): 

·  Budgetary Responsibility: $

·  Education/Certs/Degrees (also indicate which certs are active): 

Looking for an IT Support Technician II responsible for computer, thin terminal, and application troubleshooting and repair as well as problem root cause analysis, help desk ticketing, triage support management and resolving user requests.

·         Responsible for helpdesk issues / requests and communicating areas of redundancy to management, and recommending solutions that increase Help Desk efficiency

·         Responsible for maintaining help desk database and ensures timely closure of PC complaints, performing root cause analysis of issues

·         Install and maintain software on computer systems, such as Microsoft operating systems, Microsoft Office applications and other job productivity applications

·         Maintains adequate knowledge of all user-facing systems to ensure a high level of support

·         Verifies proper function of each computer system prior to release to production

·         Insures consistent application installation and configuration

·         Responsible for maintaining inventory databases of computer supplies, installed software components per PC

·         Tests application usability and makes recommendations of required changes to standard application options to enhance systems operability and function

·         Maintains virus software and checks for virus related instability in the PC network.

·         Notifies management of any misuse of computer resources

·         Miscellaneous projects as assigned by IT Management

·         Responsible for computer software and hardware procurements

·         Manages software media and license library

·         ·         4+ years’ experience in a hands-on role Information Technology Service Desk environment required.

·         Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are a plus.

·         Experience with PCs, Windows Embedded, 7, 10, MS Office 2010 – 2016, Thin Clients, WYSE Thin OS, Microsoft Exchange, Basic Networking, and other applications. AS/400 experience is a plus

·         Some familiarity with Windows 2008 R2 & 2012 R2 servers, Windows applications, remote connectivity issues, network terms, database terms and definitions

·         Practical problem solving and solid troubleshooting skills a must

·         Ability to handle multiple tasks in a fast-paced environment

·         Works well with other people in a team-oriented environment

·         Maintain a professional appearance and positive attitude consistent with the company’s mission statement

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