Client Technology Manager  – Multiple Locations Direct Hire/ Full Time Employee

NOTE: Please help us by completing the Application & Job-Related questions below. We get hundreds of applicants. For fastest response, please send the answers & resume to Di@DKKDstaffing.com

Background/ Drug/ Vaccine Check Disclaimer: (each company is different)

• If selected, there might be a background check that includes a drug screen (usually 4-panel-excluding marijuana) and sometimes credit checks for financial clients.
• Most companies might also have a vaccine mandate, so once hired, we (or the client) will ask for proof of vaccination if required. If you are not vaccinated, we/they might ask you to work with them on a religious or medical exemption if necessary.

NOT open to Corp to Corp

Those authorized to work in US encouraged to apply.

DKKD Staffing does not sponsor and cannot support H1, EAD, TN, etc. No outside agencies please.

Title: Client Technology Manager
Reports to: Director

Locations: Los Angeles (90025/90035) or open to other locations (San Fran/ San Jose 95113/94114 (East Side), NY, NY 240 Madison (midtown) Minneapolis, MN, Greenwich, CT)

NOTE: You will be required to visit clients as a dedicated account manager, but your home office will be your home.

As an MSP Client Technology Manager, you will be responsible for the technology platform and direction of the customers you are assigned and for the training and development of a team of Systems Engineers and Sr. Systems Engineers. 

Specifically, you will:

• Develop client technology road map and vision
• Serve as a main point of contact and act as an escalation point to engineers
• Manage the overall relationship with customers and own all technical projects and provide overall oversight, guidance, recommend solutions and consultative services to clients

Identify potential obstacles and suggest operational and security improvements

• Manage and coach engineers through knowledge sharing, root cause analysis, and implementing best practices in day to day activities
• Mentor, train, and encourage employee engagement to increase productivity and better well-being.
• Manage approval of employee wellness time-off requests and PTO.
• Execute on the overall support strategy, and drive team and individual performance through metrics, reporting, and client feedback
• Support the team’s initiatives for structured career growth and development in line with company vision
• Participate in organizational initiatives to improve functions, process, and technology for company and clients
• Lead and assist in wide variety of managerial, technical, and operational tasks at all levels of the organization

The ideal Client Technology Manager candidate will possess deep technical and some leadership experience and must have the following qualifications:

• 5+ years of deeply technical experience, with at least 2 years at an MSP
• Sharp attention to detail with proven analytical and problem-solving abilities
• Experience with team management and career development
• Able to interpret customer needs and translate to technical deliverables
• Highly self-motivated and directed, in a fast-paced team environment

The Client Technology Manager should have most of the following technical experience:

• Strong experience with Microsoft 365 stack Exchange Online, SharePoint Online, Intune, Azure AD, especially from an architecture and implementation of services standpoint
• Systems Administration: Strong knowledge of Microsoft Windows Server Platforms as well as Active Directory, Group Policy, good if you are familiar with Citrix XenApp
• Support of Sophos or similar product for endpoint threat management
• Understanding of virtualization platforms such as VMware or Hyper-V
• Understanding of networking: TCP/IP, LAN / DMZ / WAN, DHCP, DNS, Routing, Switching and Firewalls
• Implementation and Support of Enterprise networking equipment: Palo Alto / Cisco Firewalls, Cisco Switches, Cisco / Meraki / Ubiquiti WAPs
• Understanding of public cloud platforms, specifically Azure, specifically from an architecture or implementation standpoint
• Creating and maintaining detailed technical and procedural documentation

The following qualifications will make you stand out as a candidate:

• Significant experience in an MSP environment, particularly utilizing the ConnectWise suite of products
• Scripting / Automation Framework knowledge: PowerShell and Infrastructure as Code tools
• Significant experience with Microsoft Azure
• Financial industry experience including familiarity with market vendor applications: Bloomberg, Thompson Reuters, FactSet, CapIQ
• Experience with vendors such as Google Workspace, Box, Dropbox, Duo, Okta, AirWatch
• Experience with and ability to support Citrix XenApp or similar products
• Experience with cybersecurity solutions such as Carbon Black, Cylance, Crowdstrike, Cyberhat
• Experience with Mimecast or other mail security gateway solutions such as IronPort or Proofpoint
• More than basic understanding of Storage and Virtualization platforms such as Nimble, Pure Storage, NetApp, EMC, VMware, Hyper-V, XenServer

ACTION: Please complete the Application & Job-related questions below. For fastest response, please send the answers to Di@DKKDstaffing.com

APPLICATION QUESTIONS (Please answer all questions)

• Name:
• Best Contact Info:
• Your Linked In:
• Where do you live and your desired geographical location:
• Why looking for a new job:
• Availability for interviews and a new job:
• Are you open to relocation if required:
• Available to work 100% onsite or hybrid:
• Do you have an active Passport:
• Are you open to travel as needed:
• Are you authorized to work in US (Please indicate US, Green Card or Other):
  • Do you require sponsorship at any time or will you in the future?
• Salary Expectations: (We need a range) $
• Sizes of staff overseen and their titles: (include # of direct reports)
• Budgetary Responsibility: $
• Education/Certs/Degrees: (please indicate which certs are active)
• Who Referred You/ How Did You Hear About Job/ DKKD Staffing:

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