(This job is now filled) Desktop Analyst 111/ Service Desk 111/ SW Applications Support – ONSITE – Glendale, CA – Direct Hire Direct Hire/ Full Time Employee

REQUIREMENTS:

• ONSITE
• Minimum 6 years helpdesk support experience in Windows and Mac professional environments.
• Focus is on software application support, automation, Jira, certs and continued learning.
• MUST be US Citizen or Green Card

GREAT COMPANY! DKKD staffed one of these rolls with our client 6 months ago and he’s already being promoted. We have staffed many at this company.

ALL DKKD JOBS by CATEGORY: https://dkkdstaffing.com/job/all-dkkd-staffing-top-jobs-by-category/ 

NOT open to Corp to Corp

THIS POSITION REQUIRES US CITIZENSHIP or GREEN CARD & ONSITE

Job Title: Desktop Support Analyst III / Service Analyst 111 (Onsite w/ work, life balance flexibility)

Department: Technology Services Department

Location: Glendale, CA (ONSITE)

Division: Finance

Reports To: Technology Services Operations Manager

Salary:  $89-$133 DOE/ Depending Upon Experience and is non-exempt (which means the role is hourly and the candidate will get paid $43-$64hr for OT/ Overtime when it applies)

Notes: FLSA Status – Nonexempt, US Citizenship or green Card required

REQUIREMENTS:

• ONSITE
• Minimum 6 years helpdesk support experience in Windows and Mac professional environments.
• Focus is on software application support, automation, Jira, certs and continued learning.
• MUST be US Citizen or Green Card

SUMMARY

The Desktop Support Analyst III will support the company’s use of personal computers, laptops, mobile devices, network connectivity, printing equipment – including all related hardware and software.  Ideal candidate is organized, motivated, goal oriented and familiar with PC and Telecom hardware and software troubleshooting and problem diagnostics.  Requires strong communication and interpersonal skills.  Excellent writing skills are required for the development of clear and well-documented procedures.

Looking for hard technical, hands-on experience and automation and not a lead or project management.

ESSENTIAL DUTIES AND RESPONSIBILITIES

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.  Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the Association.

• Upgrade or deploy desktops, laptops, software and peripheral equipment in accordance with the approved hardware and software list
• Setup and maintain company issued and BOYD mobile devices including MDM and wireless carrier administration and management.
• Conduct Active Directory, Office365 Suite, Azure, VPN and MDM architecture and administration.
• Identify problems, conduct research, isolate issues and provide solutions to software, hardware and telecommunications problems
• Support users locally and remotely using remote software. Must travel to all company locations when required
• Provide level 2 and 3 Helpdesk support, serve as an escalation point for all requests and incidents
• Acquire quotes on equipment, coordinating, receiving and shipping RMA equipment as necessary
• Track inventory of hardware and software as required
• Provide primary weekend support on-call duty every four to five weeks
• Provide verbal and written weekly status reports to manager
• Provide excellent customer service; makes sure calls and tickets are attended to in a prompt fashion
• Assist in training, coaching, delegating or mentor to fellow team members
• Manage user account information, including rights, security and systems groups
• Track all incidents and service requests in helpdesk ticketing system and meets expected SLAs for such requests
• Assist in developing long-term strategies and capacity planning for meeting future desktop hardware needs
• Write process and procedure documentation as needed, assist with training, giving instruction and setting the work pace
• Develop and administer Atlassian Suite including Jira Service Desk Cloud, Confluence, Jira Software and third-party marketplace add-ons.
• Effective at working on multiple projects simultaneously in a fast-paced environment, keeping stakeholders and customers up to date whilst adhering to tight deadlines.
• Recommend and help develop and implement new policies and procedures.
• Embrace ongoing education and learn/apply new skills and software applications.
• Perform other job duties as assigned
• At all times follow and adhere to the company’s security policies including remediation and identification of security threats

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to walk, sit, stoop, kneel, crouch, climb, crawl, and use hands to finger, handle, or feel. The employee must frequently lift and/or move up to 75 pounds.

Please complete the Application & Job-related questions below. For the fastest response, please send the answers to Di@DKKDstaffing.com

APPLICATION QUESTIONS (Please answer all questions)

• Legal Name & Preferred:
• Best Contact Info (Cell & email):
• Your Linked In:
• Where do you live and your desired geographical location:
• Why looking for a new job:
• Availability for interviews and a new job:
• Are you open to relocation if required:
• Do you have an active Passport:
• Are you open to travel if needed:
• Are you authorized to work in US (Please indicate US, Green Card or Other):
• Salary Expectations: (We need a range) $
• Sizes of staff overseen and their titles: (include # of direct reports)
• Budgetary Responsibility: $
• Education/Certs/Degrees: (also indicate which certs are active)
• Who Referred You/ How Did You Hear About Job/ DKKD Staffing:

DO YOU FIT ALL OF THESE REQUIREMENTS? If not, please indicate your strengths and weaknesses when applying and how recent your experience is.

• Completion of at least 1 valid specialized IT Certification that is not expired (eg: Microsoft 365 Certified: Modern Desktop Administrator Associate), 2 certifications is preferred:
• Minimum 6 years helpdesk support experience in Windows and Mac Professional environments with a focus on software application support and automation:
• Ability to troubleshoot Dell, HP, Apple PC/MAC/Laptop hardware to competent level:
• Experience architecting and maintaining Microsoft Deployment Toolkit for imaging and quick redeployment:
• Architecting and maintaining Mobile Device Management solutions:
• Network and local peripheral troubleshooting:
• Architecting and maintaining Active Directory and Azure:
• Microsoft Windows 10, Microsoft Office 2010 – O365 Suite (Teams, OneDrive), Microsoft Exchange/Outlook, Internet Explorer, Chrome, Adobe products, remoting tools, anti-virus solutions, Helpdesk ticketing systems, VPN software, Quickbooks, AutoCad:
• Architecting and maintaining Virtual Desktop environments:
• Architecting and maintaining VOIP solutions:
• iOS troubleshooting:
• Networking technologies:
• Printer products and the ability to configure printer network devices:
• IBM iAccess PC client emulation software a plus:
• Experience working in a mission critical support environment:
• Solid customer service and phone skills essential:
• Administration of Atlassian Suite (Jira Service Desk, Confluence) or competitor helpdesk ticketing products:
• Valid California driver’s license with a clean driving record:

We get 100’s of applicants applying to us. Please see the instructions above on how to apply to help us get your info to the client faster.

Connect with us on Linked In: www.LinkedIn.com/in/DianeKrehbiel 

ALL DKKD JOBS: https://dkkdstaffing.com/job/all-dkkd-staffing-top-jobs-by-category/

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