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THIS IS A DIRECT HIRE/ FULL TIME EMPLOYEE POSITION
SEE BOTH SETS OF QUESTIONS BELOW
TITLE: DeskTop Analyst 3
LOCATION: Hybrid Glendale, CA and supporting Southern California sites
SALARY RANGE: $89K- $133,000K DOE
MUST HAVE: Clean CDL
MUST travel locally as needed
Drug Test Required
MUST be available for primary weekend support on-call duty, every four to five weeks.
GREAT benefits and people
MUST BE: US Citizen or Permanent Resident Green Card
REQUIRED QUALIFICATIONS
When applying, please respond to each bullet with your experience, how many years of experience and last year worked on where applicable
- Completion of at least 1 valid specialized IT Certification that is not expired (eg: Microsoft 365 Certified: Modern Desktop Administrator Associate), 2 certifications is preferred:
- Minimum 6 years helpdesk support experience in Windows and Mac Professional environments:
- Ability to troubleshoot Dell, HP, Apple PC/MAC/Laptop hardware to competent level:
- Knowledge and experience of:
- Architecting and maintaining Microsoft Deployment Toolkit for imaging and quick redeployment:
- Architecting and maintaining Mobile Device Management solutions:
- Network and local peripheral troubleshooting:
- Architecting and maintaining Active Directory and Azure:
- Microsoft Windows 10, Microsoft Office 2010 – O365 Suite (Teams, OneDrive), Microsoft Exchange/Outlook, Internet Explorer, Chrome, Adobe products, remoting tools, anti-virus solutions, Helpdesk ticketing systems, VPN software, Quickbooks, AutoCad:
- Proficiency in architecting and maintaining Virtual Desktop environments:
- Knowledge and experience of:
- Architecting and maintaining VOIP solutions:
- iOS troubleshooting:
- Networking technologies:
- Experienced in printer products and the ability to configure printer network devices:
JOB DESCRIPTION
The Desktop Support Analyst III will support our client’s use of personal computers, laptops, mobile devices, network connectivity, printing equipment – including all related hardware and software. The ideal candidate is organized, motivated, goal oriented and familiar with PC and Telecom hardware and software troubleshooting and problem diagnostics. This position requires strong communication and interpersonal skills. Excellent writing skills are also required for the development of clear and well-documented procedures.
WHAT YOU’LL BE DOING
- Upgrade or deploy desktops, laptops, software and peripheral equipment in accordance with the approved hardware and software list
- Setup and maintain company issued and BYOD mobile devices including MDM and wireless carrier administration and management.
- Conduct Active Directory, Office365 Suite, Azure, VPN and MDM architecture and administration.
- Identify problems, conduct research, isolate issues and provide solutions to software, hardware and telecommunications problems.
- Support users locally and remotely using remote software. Provide level 2 and 3 Helpdesk support, serve as an escalation point for all requests and incidents.
- Acquire quotes on equipment, coordinating, receiving and shipping RMA equipment as necessary.
- Track inventory of hardware and software as required.
- Provide verbal and written weekly status reports to manager.
- Execute excellent customer service; make sure calls and tickets are attended to in a prompt fashion.
- Assist in training, coaching, delegating or mentor to fellow team members.
- Manage user account information, including rights, security and systems groups.
- Track all incidents and service requests in helpdesk ticketing system and meets expected SLAs for such requests.
- Assist with developing long-term strategies and capacity planning for meeting future desktop hardware needs.
- Effective at working on multiple projects simultaneously in a fast-paced environment, keeping stakeholders and customers up to date whilst adhering to tight deadlines.
- Recommend and help develop and implement new policies and procedures.
- Embrace ongoing education and learn/apply new skills and software applications.
- Perform other job duties as assigned.
- At all times follow and adhere to the company’s security policies including remediation and identification of security threats.
Please complete the Application & questions below. For the fastest response, please send the answers to Di@DKKDstaffing.com
APPLICATION QUESTIONS (Please answer all questions)
- Legal Name & Preferred Name or Nickname:
- Best Contact Info (Cell & email):
- Your Linked In:
- Why looking for a new job:
- Availability for interviews and a new job:
- Where do you live (City, State, Zip):
- Desired geographical work location:
- Are you open to 100% onsite, hybrid and/or remote:
- Are you open to relocation if required:
- Are you open to travel if needed and have an active passport if needed:
- Are you authorized to work in US (Please indicate US, Green Card or Other):
- Hourly/Salary Expectations: (We need a range) $
- Sizes of staff managed and their titles(include # of direct reports):
- Budgetary Responsibility: $
- Education/Certs/Degrees(also indicate which certs are active):
- Who Referred You/ How Did You Hear About Job/ DKKD Staffing:
- NOTE: Please read the job requirements carefully. In the comments section, please answer the second set of questions in the job description.
When applying, please respond to each bullet with your experience, how many years of experience and last year worked on where applicable
- Completion of at least 1 valid specialized IT Certification that is not expired (eg: Microsoft 365 Certified: Modern Desktop Administrator Associate), 2 certifications is preferred:
- Minimum 6 years helpdesk support experience in Windows and Mac Professional environments:
- Ability to troubleshoot Dell, HP, Apple PC/MAC/Laptop hardware to competent level:
- Knowledge and experience of:
- Architecting and maintaining Microsoft Deployment Toolkit for imaging and quick redeployment:
- Architecting and maintaining Mobile Device Management solutions:
- Network and local peripheral troubleshooting:
- Architecting and maintaining Active Directory and Azure:
- Microsoft Windows 10, Microsoft Office 2010 – O365 Suite (Teams, OneDrive), Microsoft Exchange/Outlook, Internet Explorer, Chrome, Adobe products, remoting tools, anti-virus solutions, Helpdesk ticketing systems, VPN software, Quickbooks, AutoCad:
- Proficiency in architecting and maintaining Virtual Desktop environments:
- Knowledge and experience of:
- Architecting and maintaining VOIP solutions:
- iOS troubleshooting:
- Networking technologies:
- Experienced in printer products and the ability to configure printer network devices:
Connect with us on Linked In: www.LinkedIn.com/in/DianeKrehbiel
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