Overview

PLEASE EMAIL ANSWERS TO BOTH SETS OF QUESTIONS, WITH RESUME TO: Di@DKKDstaffing.com
TITLE: IT Support Tech 11
LOCATION: Valencia, CA 91355 (100% onsite – no hybrid or remote)
SALARY: $45K to $57K
REQUIREMENTS: Must be US Citizen or Green Card
APPLICATION QUESTIONS
  • Legal Name and Preferred Name or Nickname:
  • Best Contact Info (Cell & email):
  • Your Linked In:
  • Why looking for a new job:
  • Availability for interviews and a new job:
  • Where do you live (City, State, Zip):
  • Desired geographical work location:
  • Open to 100% onsite:
  • Are you open to travel if needed and have an active passport if needed:
  • Are you authorized to work in US (Please indicate US, Green Card or Other):
  • Hourly/Salary Expectations: (We need a range) $
  • Sizes of staff managed and their titles, if applicable (include # of direct reports): 
  • Budgetary Responsibility: $
  • Education/Certs/Degrees (also indicate which certs are active): 
 
Please provide answers to the Additional questions related to the job:
  1. Worked for a Healthcare Company:
  2. Sizes of companies worked for (# of employees):
  3. # Of users supported:
  4. Ticketing Systems Used:
  5. Technology experience (explain what you have done, of years of experience overall and how recent):
  • How many years of experience with:
    • PCs, Windows 10, 11, MS Office O365, Thin Clients, Microsoft Exchange, Basic Networking, and other applications:
    • Windows Troubleshooting and or upgrade accomplishments:
    • Strong problem-solving skills on Windows applications, remote connectivity issues and Single Sign-On:
    • Familiarity with Windows 2008 R2 & 2012 R2 servers, Windows applications, remote connectivity issues, network terms, database terms and definitions:
    • AS400:
    • Genesys:
    • Azure:
    • O365:
    • AD:
  1. 5-year goal:
  2. What certifications are you working towards:
JOB DESCRIPTION
Looking for an IT Support Technician II responsible for computer, thin terminal, and application troubleshooting and repair as well as problem root cause analysis, help desk ticketing, triage support management and resolving user requests.
JOB RESPONSIBILITIES:
  • Responsible for helpdesk issues / requests and communicating areas of redundancy to management, and recommending solutions that increase Help Desk efficiency
  • Responsible for maintaining help desk database and ensures timely closure of PC complaints, performing root cause analysis of issues
  • Install and maintain software on computer systems, such as Microsoft operating systems, Microsoft Office applications and other job productivity applications
  • Maintains adequate knowledge of all user-facing systems to ensure a high level of support
  • Verifies proper function of each computer system prior to release to production
  • Insures consistent application installation and configuration
  • Responsible for maintaining inventory databases of computer supplies, installed software components per PC
  • Tests application usability and makes recommendations of required changes to standard application options to enhance systems operability and function
  • Maintains virus software and checks for virus related instability in the PC network.
  • Notifies management of any misuse of computer resources
  • Miscellaneous projects as assigned by IT Management
  • Responsible for computer software and hardware procurements
  • Manages software media and license library
QUALIFICATIONS:
  • 4 years’ experience in a hands-on role performing support for Help Desk Windows PC related issues including, but not limited to system installation, configuration, communication, maintenance upgrade and replacement.
  • Strong knowledge of PCs running Windows 10, 11, MS Office O365, Thin Clients, Microsoft Exchange, Basic Networking, and other applications. AS/400 experience is a plus.
  • Strong problem-solving skills on Windows applications, remote connectivity issues and Single Sign-On.
  • Ability to work independently and as part of a team.
  • Practical problem solving and solid troubleshooting skills a must.
  • Ability to handle multiple tasks in a fast-paced environment.
  • Works well with others in a team-oriented environment.
  • Excellent communication and white glove customer service skills.
  • Detail oriented in documentation and record keeping, ensuring information is accurate and up to date.
  • Maintain a professional appearance and positive attitude consistent with the company’s mission statement.
  • Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are a plus.
 
 SALARY & BENEFITS:
  • $25-26.42/hour
  • Medical, Dental and Vision (Eligible first day of employment)
  • Flexible Spending Account
  •  Life & Disability Insurance
  • 401(k) with Company Match
  • Vacation and Sick Days
  • Paid Holidays
  • Education Assistance
  • Employee Referral Program
Join me on LINKED IN: www.LinkedIn.com/in/DianeKrehbiel
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