(THIS JOB IS FILLED, but we have one in Dallas, TX) General Manager – Auto Rental Facility – West Palm Beach, Florida – Direct Hire – NON-IT Direct Hire/ Full Time Employee

Requires US Citizenship or Green Card

100% onsite

Direct/ Full Time Employee – not a contract position

Title: General Manager

Location: West Palm Beach, Florida (by airport)

Sites to manage: 1

Onsite

Industry: Retail/ Auto/ Customer Service

Salary: <$90K>base plus Annual Incentives, etc.

Perks: Auto provided – gas and maintenance allowance

Size of staff to oversee: 27-35 (2 direct reports – Manager & Ops)

Reports To: Sr. Director of Ops

Reason for opening: Person has been in this role for 8 years and is moving into another industry. Current GM will provide knowledge transfer and be available for questions after he leaves

POSITION OVERVIEW:

• Do you have great leadership skills experience in a retail, hospitality, airline or car rental environment?
• Are you a great decision maker with solid operations experience?
• Do you have great business & financial acumen, ability to manage PnL and balance sheets?
• Are you great at managing KPI’s, margins, and documentation?
• Do you have solid operations experience?
• Have you ever been responsible for operations that support multiple sites within a City? (this is not mandatory, but helpful if you have managed more than one location)
• If you have all these skills, we want you.

As The General Manager is responsible for the overall management and strategic direction of his or her assigned location, emphasizing the areas of Management of Customer Service, Operations, Human Resources, and Fleet Management and Maintenance. The General Manager is also responsible for optimizing the profitable revenue growth of the location with a strong sales focus and increasing the market share of the location through superior customer service.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Supports and motivates employees; ensures they have the resources and training to do their job
• Sets goals to achieve company financial and service targets for location
• Instills Customer Service as a top priority for all employees
• Maximize revenue while minimizing and controlling costs
• Sets goals for payroll expense to transactional volume; establishes schedules based on transactional volume
• Monitors sales practices to avoid deceptive sales practices and report findings to the Director of Operations
• Ensures the interior location is neat, clean, and organized in presentation and personnel are appropriately dressed
• Monitors the customer service rendered by all rental agents to make sure the Six-Step Service-Based Sales process is followed and company standards of customer service are maintained
• Follows all company policies and procedures
• Participates in all phases of employee management, including but not limited to recruiting, discipline, training, performance reviews, and scheduling
• Monitors and reviews pricing and availability of fleet with Director of Operations and Rate Manager; stays in tune with local market conditions to maximize pricing
• Addresses and responds to customer complaints promptly
• Ensure the location is a safe working environment for all employees
• Other duties as assigned

JOB SPECIFICATIONS: 

Education-

• Bachelor’s degree in business or related field and/or the equivalent combination of education.

Experience-

• Minimum of five years’ experience as a manager or supervisor
• Previous experience as a manager or supervisor with a rental car company is highly preferred.

Knowledge/Skills/Abilities-

• Excellent managerial/supervisory skills
• Understand P&L management
• Strong customer service skills
• Ability to evaluate employee and customer needs
• Strong verbal and written communication skills, and the ability to understand and follow instructions
• Ability to maintain confidential information and discretion
• Strong organizational and time management skills
• Ability to learn all aspects of this role on-the-job

• Ability to work independently

• Ability to handle and solve problems in a professional manner

• Maintain professional attitude and appearance
• Ability to work and succeed in a multicultural environment
• Ability to be a team player
• Good mathematical skills
• Detail-oriented
• Self-starter
• Proactive

SUPERVISORY RESPONSIBILITIES: 

• Hire/Terminate
• Discipline
• Promote
• Approve time-off requests
• Approve work and/or work product of others
• Set departmental policies and procedures

INTERNAL/EXTERNAL CONTACTS: 

Internal-

• All Corporate Departments
• All Location personnel
• Various location personnel from other locations

External-

• Regular contact with Customers, in person and via the phone
• Contact with service vendors such as towing vendors, body shops, dealerships, insurance companies, airport personnel, and various other vendors

WORKING CONDITIONS/EQUIPMENT USED:

• Light to moderate physical activity
• Work schedule generally consists of 50 to 60 hours per week, varying in shift based on location staffing needs and various other factors
• Work is performed in a typical office environment as well as outside in all types of weather and temperatures
• Limited to moderate exposure to unusual elements such as temperature, dirt, dust, fumes, smoke, unpleasant odors, and/or loud noises, which may vary based on location
• Equipment used- a large variety of vehicles (may include 15-passenger vans and airport buses, based on location), safety belts, 2-way radio or cellular phone, phone system, computer equipment, printer, fax, safe

APPLICATION QUESTIONS (Please answer all questions)

• Legal Name and Preferred Name:
• Best Contact Info:
• Your Linked In:
• Where do you live and your desired geographical location:
• Why looking for a new job:
• Availability for interviews and a new job:
• Willing to work 100% onsite, hybrid or remote:
• Are you open to relocation if required:
• Are you open to travel if needed:
• Do you have an active Passport if needed:
• Are you authorized to work in US (Please indicate US, Green Card or Other):
• Do you require sponsorship at any time or will you in the future?
• Salary Expectations: (We need a range) $
• Sizes of staff overseen and their titles: (Please include # of direct reports)
• Budgetary Responsibility: $
• Education/Certs/Degrees: (Please indicate which certs are active)
• Who Referred You/ How Did You Hear About Job/ DKKD Staffing:

ADDITIONAL JOB SCREENING QUESTIONS

WHEN APPLYING, PLEASE PROVIDE YOUR # of YEARS OF EXPERIENCE & LAST/ MOST RECENT YEAR of EXPERIENCE

NOTE: Please indicate NA where no experience, but if you have comparable experience, please let us know.

For fastest response, please send the answers to Di@DKKDstaffing.com

• Do you have great leadership skills experience in a retail, hospitality, airline or car rental environment?
• Do you have great business & financial acumen, ability to manage PnL and balance sheets?
• Are you great at managing KPI’s, margins, and documentation?
• Have you ever been responsible for operations that support multiple sites within a City? (this is not mandatory, but helpful if you have managed more than one location)

Important Notice: This job description does not constitute a contract of employment.  Furthermore, this is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform. The work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job.  Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the property.  Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.