Helpdesk Analyst 1/ Tech Support – Calabasas, CA Contract or Contract to Hire

Title: Helpdesk Analyst 1/ Tech Support

Location: Calabasas, CA

Hierarchy/ Report To: Director of Operation

DURATION: Contract to Hire

HOURLY/SALARY: To be discussed

NOT open to Corp to Corp

Those authorized to work in the US are encouraged to apply.

DKKD Staffing does not sponsor and cannot support H1, EAD, TN, etc. No outside agencies, please.

Job Description 

The Information Technology Analyst position is responsible for providing technical support and training to personal computer and PC network users.  This position assists users in resolving problems with their PC’s using available hardware and software tools and engages users in determining potential future computer requirements.  The Information Technology Analyst supports, installs, and maintains personal computers, local area networks, server hardware, operating systems, software, and related IT peripherals.

Essential Functions

• Provides technical support and training to personal computer and PC network users; confers with users to determine software and hardware requirements.
• Installs and maintains hardware equipment and software systems; performs preventive maintenance and tests and repairs equipment.
• Evaluates system configuration and software to ensure effective use of computer resources.
• Addresses and resolves hardware and software user issues; performs troubleshooting and diagnostic routines to identify problems related to hardware application software and network communications.
• Assists in selection and evaluation of hardware and software.
• Analyzes basic business needs and recommends ways to optimize PC computer resources.
• Supports, maintains, and installs local area network server systems.

Education

Associate’s degree in computer science or equivalent technical training; Bachelor’s degree in computer science preferred.

Work Environment/Hours

A full-time non-exempt position working in the corporate office onsite in Calabasas. On-Call as needed.

Action Required: Please complete the Application & Job-related questions below. For the fastest response, please send the answers to Di@DKKDstaffing.com

APPLICATION QUESTIONS (Please answer all questions)

• Name:
• Best Contact Info:
• Your Linked In:
• Where do you live and your desired geographical location:
• Why looking for a new job:
• Availability for interviews and a new job:
• Are you open to relocation if required:
• Do you have an active Passport:
• Are you open to travel if needed:
• Are you authorized to work in US (Please indicate US, Green Card or Other):

o   Do you require sponsorship at any time, or will you in the future?

• Salary Expectations: (I need a range) $
• Sizes of staff overseen and their titles: (include # of direct reports)
• Budgetary Responsibility: $
• Education/Certs/Degrees: (also indicate which certs are active)
• Who Referred You/ How Did You Hear About Job/ DKKD Staffing:

JOB-RELATED SCREENING QUESTIONS/ JOB REQUIREMENTS:

NOTE: Please provide your # of years of experience (per bullet/colon) and last year used. Elaborate if needed. If no experience, please indicate NA or none. 

Experience

Minimum six years of experience in the Information Technology/PC technology field:

Skills Required

• Extensive knowledge of PC technical analysis, including installation and repair of personal computers:
• Extensive knowledge of installation and troubleshooting of PC software and network connections, including upgrades:
• Ability to provide quality service to the user community working under minimal supervision:
• Ability to effectively communicate the values of the organization, to handle confidential information, and to exemplify good interpersonal skills:

• Ability to communicate effectively with management, employees, and external vendors:
• Demonstrates continued growth and development through participation in educational and in-service training programs:
• Helpdesk Tier 1:
• Setting up new computers, setting up domains, imaging, etc.:
• Windows 10:
• Office 365:
• Ticketing Systems (ServiceNow preferred):
• Mac Support:
• Cisco:
• AD/ Active Directory:

Connect with us on Linked In: www.LinkedIn.com/in/DianeKrehbiel 

ALL DKKD JOBS: www.DKKDstaffing.com

We get 100’s of applicants applying to us. Please see the instructions above on how to apply to help us.

IND123