Lead HelpDesk Support / Sys Admin – Century City, CA 90067 Direct Hire/ Full Time Employee

February 10, 2019 – This job is on HOLD until Summer – feel free to go ahead and apply though

Job Title: HelpDesk Support Specialist (Primary Contact – Phone and In-Person Support)

Actual work Location: Century City, CA 90067 (near Century City Mall)

Work Hours: Standard

Salary: To be discussed

Report to: Director of IT

Industry: High-End Entertainment

Size of company: under 150

DKKD Staffing’s recruiting team has been together for almost 20 years.

DKKD specializes in: Building IT teams from CIO/CTO/CISO to Helpdesk (Infrastructure & Applications) as well as staffing Human Resources, Internal Recruiters, F&A and Admins.

All job openings are available on: www.DKKDstaffing.com and DKKD pays for placed referrals. Who do You know looking for work or hiring?

JOB DESCRIPTION & REQUIREMENTS

As the primary HelpDesk person, you will be the 1st person everybody in the company contacts to help resolve any issues they are having with their computers, laptops, printers, phones, etc.  If you are unable to troubleshoot the problem, the call will be escalated to management or an outsourced vendor.

You need to have experience with the technology below and extreme patience and understanding to support end users who may not be technical.

The Helpdesk Support Specialist will report directly to the Director of IT. Most of the software applications are supported with consulting firms and not in house, but the person should be able to troubleshoot when possible and have worked in a small company where they are the primary support person.

REQUIREMENTS:

• Experience with All Microsoft Outlook Suites
• Experience working in a small company as a primary helpdesk/desktop person
• Experience troubleshooting & maintaining a variety of hardware and software
• Experience working in a Business Professional environment supporting all levels
• Great customer service and documentation

TECHNOLOGY: (please indicate your years and level of experience with each)

If you have experience upgrading any of this technology, please let us know as 2019 might be a year of upgrades for this company.

• • Windows 7 and Windows 10
  • Office 2013 and Office 2016
  • Adobe Acrobat Standard and Professional
  • Document Management System is iManage Filesite/Desksite version 9 and 10
  • iManage eMail Filing
  • iPhones, tablets, ipads
  • Network printers/scanners from Ricoh
  • Desktop:  HP Compaq 8300 Elite
  • Standard hardware Accessories: computer speakers, headsets, Bluetooth, etc.
  • Avaya digital phone system

Looking for right fit, attention to details and high customer service orientation, white-glove approach, confidence, maturity and patience

HOW TO APPLY

NOTE: Our site does NOT accept DocX resumes and documents.

US Citizens and those authorized to work in the US are encouraged to apply. We are unable to sponsor H1b candidates.Keep in mind we get hundreds of applicants.

Please supply the following details to help us respond faster to you and get the information to the client as quickly as possible.

We use the following details in the body of the email to quickly summarize for the client’s review along with your resume.

 Resume tailored to the job description:

• Samples of work or portfolio if applicable:
• Summarized details about your years and level of overall experience applicable to the job: (please do not say “see resume”)
• Please explain your experience as it relates to the specific requirements:
• Education/Degrees/Certs:
• Staff overseen: (please break down how many direct reports, titles and overall staff)
• Budgetary Responsibility: (if applicable) $
• Availability and please explain why you are looking for a new role:
• # of users supported: 
• Ticketing system used: 
• Hourly/salary expectations:
• Best contact info:
• Citizenship:
• City, State, Zip & desired geographic work location:
• Are you willing to relocate:
• Your Linked In profile:
• Who Referred You/ How did you hear about this opening:
• Connect with us on Linked In: www.LinkedIn.com/in/DianeKrehbiel

We get 100’s of applicants applying to us. Please see instructions above on how to apply to help us.

IND123