TITLE: IT Administrator/ Engineer (Growth to Manager and/or Director. Looking to build a solid team to drive business forward.)
DEPARTMENT: Information Technology
LOCATION: Simi Valley, Ca 93063
SALARY: To be Discussed (Equity opportunity & great benefits)
REPORTS TO: Director of Technical Operations
DURATION: Full time, Exempt
INDUSTRY: Managed Service Provider for all telecommunications, network and cloud services in the B2B market segment.
DKKD Staffing’s recruiting team has been together for almost 20 years.
DKKD specializes in building IT teams from CIO/CTO/CISO to Helpdesk (Infrastructure & Applications) as well as staffing Human Resources, Internal Recruiters, F&A and Admins.
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The IT Administrator/ Engineer is responsible for providing internal support of all computer hardware, software and peripherals, either directly or through support staff and resources. Looking for a self-starter and somebody who knows how to take initiative. Detailed maintenance history is entailed in this assignment as well as inventory of all company assets of software and hardware. This position is to work closely with other departments, responsible for electronic correspondence to the client base, maintenance of internal intranet and external internet, either personally or by working with other resources. Networking tasks, email server, ftp files, data back-ups and other items are the responsibility of this position and other items may be assigned on an as needed basis.
Additionally, works with the Manager of Service Operations by supporting the Managed Services division with the role of Technical Engineer in directing and coordinating local and wide area computer network activities and support for customers by performing the duties below.
This position is responsible for the company’s billing system and the production of the monthly invoices and needs to be continually involved with the process to stay up to date with the needs of invoice production. Finally, this position is responsible for the maintenance and programming of all internal and external client IP and IP PBX systems and related phones and features. Additionally, responsibilities includes implementation of end user routers associated with voice and data network services.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Designs, specifies, configures, installs, and maintains local and wide area network hardware, software, and telecommunications services such as personal computers, system software, software applications, printers, servers, routers, switches, modems, cabling, and Internet service providers.
Designs and configures Virtual IP PBX’s, IP phone installation and configuration, installation of routers and switches for internal and external clients.
Develops and implements policies and procedures related to network hardware and software acquisition, use, support, security, and backup.
Establishes and maintains network users, user environment, directories, and security.
Works with clients to provide them with computer network services such as technical support and project implementation.
Trains users on software and equipment usage.
Responds to client needs and questions concerning their access to resources on the network, and the operation of various software programs.
Develops and communicates standards for use, operations, and security of network, personal computers, and data.
Communicates with other departments to report and resolve software, hardware, and operations problems.
Consults with department managers to develop system solutions consistent with organizational objectives.
Researches and evaluates new technologies.
Installs and tests software upgrades.
Collects and analyzes network and memory utilization. Develops and implements disaster recovery procedures.
Assures timely preparation of client emails as directed by Marketing Assures accurate and timely maintenance of Intra/Extranet websites Assures Backup critical files
Assures the maintenance /repair/replace defective PC’s and/or accessories Document hardware/software implementations
Maintain detailed maintenance records
Consults with all departments to gather information about objectives, functions and input/output requirements
Monitor company network (WAN and LAN) activity
Troubleshoot network problems
PC Helpdesk support personally and through support staff
Maintains secure software library
Implement company security/licensing policies
Trains end users or technical support staff to use programs
Monitors performance or programs after implementation
Programs all internal and external client IP phones, systems and routers
This job has no direct supervisory responsibilities but does delegate and use support staff in department to accomplish job responsibilities
To perform the job successfully, an individual should demonstrate the following competencies:
Analytical – Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
Design – Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.
Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
Technical Skills – Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
Customer Service – Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things.
Oral Communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Written Communication – Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed.
Change Management – Develops workable implementation plans; Communicates changes effectively; Prepares and supports those affected by change; Monitors transition and evaluates results.
Ethics – Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
Organizational Support – Follows policies and procedures; Supports organization’s goals and values; Supports affirmative action and respects diversity.
Judgment – Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
Motivation – Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Develops realistic action plans.
Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
Quantity – Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
Adaptability – Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
Attendance/Punctuality – Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.
Innovation – Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others’ attention.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
To perform this job successfully, it is required that an individual have knowledge of Microsoft SQLServer, Backup software, Microsoft Exchange Server, Internet Explorer and the Microsoft Office Suite including Word, Excel, Outlook, Power Point and Access. The individual must also have experience working with all kinds networks including LANs and WAN’s and the configuration of networking equipment such as routers and switches.
CERTIFICATES, LICENSES, REGISTERATIONS:
B.S. in a computer related filed or equivalent certificate is preferred.
Microsoft Certified Systems Administrator (MCSA) or Microsoft Certified Systems Engineer (MCSE) and Cisco Certified Network Associate (CCNA)
HOW TO APPLY
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