JOB TITLE: Help Desk Specialist
REPORTS TO: Director of IT
Small company – supporting internal employees at various locations and at various levels
NOT open to Corp to Corp – NO 3rd party vendors – MUST work onsite – NO remote – UNABLE TO SUPPORT H1, TN, EAD, etc
Employment Requirement: “In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.”
The Help Desk Specialist provides technical support to our clients’ employees. The primary job duty is to answer queries on basic technical issues and offer advice/assistance to solve them.
To succeed in this position, the candidate must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. This person must also be customer-oriented and have the ability to remain calm when dealing with stressful situations.
The ideal fit is naturally a helper, enjoys assisting people with computer issues and is able to explain technical details simply. Ultimately, this is a person our employees trust. They will rely on this role to provide timely and accurate solutions to their technical problems.
The person who fills this role MUST have the following qualifications:
While not required, preference will be given to candidates who also have the following:
HOW TO APPLY
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