HelpDesk Manager (IT Helpdesk, Applications Support Manager) – Calabasas, Ca (NOT open to 3rd party agencies) Direct Hire/ Full Time Employee

This position is now filled. NO LONGER accepting applications

October 16th OFFER extended and ACCEPTED 

DKKD Staffing’s recruiting team has been together for almost 20 years.

NOTE: You may see this job posted elsewhere, but we’re working directly with the CIO

TITLE: Manager IT Helpdesk, Applications Support
LOCATION: Calabasas, CA

DURATION: Direct Hire or Contract to Hire

SALARY: TBD

INDUSTRY: Healthcare

HIERARCHY: Reports to CIO

# Of Users to Support: 500+

IT Helpdesk and Applications Support Manager

POSITION SUMMARY:

Our client is promoting within, so we are looking for somebody to manage and be responsible for the day to day operations of the help desk. As the Helpdesk Manager of a very small team, you will be required to provide hands-on technical support as needed.

Responsibilities:

• Manage day-to-day operations of the help desk
  • Manage, plan, prioritize and schedule help desk activities
  • Lead, manage, evaluate, and develop help desk staff
  • Manage complex issues and escalate as needed.
  • Manage software applications (Healthcare, EMR, Clinical, etc.)
  • Identify user problems, prioritize, research, resolve and follow up
  • Ensure continuity of service and identify areas where help-desk service can be improved.
  • Remote support for other sites.

Requirements:

• Bachelor’s degree in computer science or related field or equivalent experience
• Minimum 7 years of experience in IT/PC Technology
• At least 3 years of experience managing help desk support, including experience setting up and using a trouble ticket system
• ITIL Foundation cert, Lean Six Sigma cert, and HDI Help Desk cert 
• Database or specifically SQL training and certifications 
• Software Application support experience (not just desktop and networks)
• Healthcare/ Clinical Industry applications support experience preferred
• Excellent customer service. Must be personable, articulate and patient.
• Excellent documentation skills.

HOW TO APPLY