IT Technical Support/ Deskside Refresh – Thousand Oaks to Hawthorne, Ca – On-Site/ Hybrid/ local travel – Must be US Citizen Contract or Contract to Hire

4/17/24 Update: We filled one of these roles and need another Temp (possibly to hire)

Please pay attention to the requirements. Let us know where you excel and how recent when applying.

Email: Di@DKKDstaffing.com if you need more details

Immediate Temp IT Tech Support role for about 3 months – could lead to more as a foot in the door to a great company we’ve been staffing at for about 15 years.
 

TITLE: IT Technical Support

LOCATION: Thousand Oaks, CA – Hybrid & onsite, traveling to different locations

NOTE: MUST live locally in So Cal to service different sites and have a clean CDL (Thousand Oaks, Hawthorne, Torrance, El Segundo, CA.)

DURATION: To be determined – approx. 3 months – This is potentially a contract to Direct Hire/ FTE role

HOURLY: about $30hr non-exempt DKKD Staffing has filled many roles with this client for the past 15 years)

”We are looking for DeskSide Support people with high-energy, fast learning curve abililty, who have current/recent experience. We don’t want people who actually want to be doing something else, because this could become an employee role (and then grow).This role is really running around fixing user issues, installing software (just using their credentials), reimaging and building machines so nothing fancy.

If someone is really smart and will learn quickly, (as long as they have the basics to install software, map printers, map drives, follow instructions to reimage machines, has the right attitude to follow processes, they can learn a lot on the job. But they must have done the role recently.
Person must be quick to learn our processes, has energy, can work in a fast-paced environment, and is willing to do a lot of walking around…..we want you.

Looking for upbeat, high-energy, positive attitudes. 100% no cocky, no arrogance, no lazy, not someone that will do the bare minimum.
They must want to always do a good job”.

DO YOU FIT ALL OF THE REQUIREMENTS?  

• US Citizen (Government company)
• 100% onsite & travel to sites
• Location: Thousand Oaks, CA 91361 preferred (might be open to other locations noted below for home base)
  • Clean CDL to drive to each location (willing to travel between sites, Thousand Oaks, El Segundo, Hawthorne, Torrance, CA)
• Hourly Pay Rate: $30hr non-exempt
• Not currently working/ avail immediately and open to 3 month plus temp

• How many years of experience and how recent is your experience  (deskside support, Windows 11, O365, adding machine to domain, setting up users, reimage machines using Dell image assist)
• Working towards additional degrees & certs
• Great personality dealing with different levels of people and great at documentation

OVERVIEW:

Responsibilities:

• Provide local client IT support for the LA Region (Thousand Oaks, Hawthorne, Torrance, El Segundo, CA.)
• Install hardware/software, perform hardware refreshes, and manage break-fix of hardware/software.
• Receive detailed instructions on new deskside tasks and/or projects, little to no guidance on routine tasks. Contributions generally require high attention to detail and can have impact on the organization.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Respond to all tickets assigned to the site’s deskside support group and resolve issues efficiently and effectively.
• Research and utilize necessary resources to troubleshoot new problems while escalating those unable to be resolved
• Record and track interactions with end-users and related activities in the service desk tool
• Create Knowledge Base articles as repetitive issues arise
• Provide site IT support encompassing:
  • PC configuration and troubleshooting – OS, hardware, and software;
  • PC maintenance/preventative maintenance;
  • PC replacement (tech refresh)
  • Network cabling activities, where applicable
  • Printer installation, networking, configuration and troubleshooting;
  • New user setup on Active Directory network;
  • Support for client applications;
  • Troubleshooting phone issues that Service Desk cannot resolve and escalates to local support
  • Support for peripherals such as monitors, scanners, external hard disks, USB devices, keyboards, mice, etc.
  • Maintain department loaner equipment and administer checkout process
  • Review and record daily event logs
  • Call software and hardware vendors to request service regarding defective products
  • Support equipment used in conference rooms and auditorium
• Provide IT support for all local systems/applications
• Perform project work as directed
• LA Regional Team
  • Be an essential part of the LA Region IT Team supporting multiple sites
  • Work closely with local site and with other team members using approved tools and reporting mechanisms to ensure that we follow the policies and procedures that have been put into place to ensure a safe, secure, updated computing environment.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• Associate degree (A.S.) from two-year college or technical school in a related field or Information Technology certifications preferred and 3 years’ experience in an Information Technology service & support role; OR
• High School diploma or equivalent required and at least 5 years of experience in an Information Technology service & support role; or equivalent combination of education and experience.

Language Skills

• Clearly conveys and receives messages to meet the needs of all. This involves listening, interpreting and delivering verbal, non-verbal, written and electronic message.
• Displays communication that is professional, confident, courteous and concise.
• Regularly communicates with both internal and external customers and discusses issues that may arise with Manager.

Mathematical Skills

• Ability to perform basic addition, subtraction, multiplication and division

Reasoning Ability

• Solves routine and varied problems of minor to moderate complexity following detailed instructions, established procedures and processes.
• Limited degree of creativity and latitude is expected.

Computer Skills

• Detailed knowledge and intermediate understanding of the following technologies:
  • Windows 10
  • Active Directory
  • Microsoft Office 2016, 365 (including Outlook, Teams, etc.)
  • Current hardware
• Ability to learn and adapt to new technologies

Please complete the questions above and below. For the fastest response, please send the answers to Di@DKKDstaffing.com

APPLICATION QUESTIONS (Please answer all questions)

• Legal Name & Preferred:
• Best Contact Info (Cell & email):
• Your Linked In:
• Where do you live and your desired geographical location:
• Why looking for a new job:
• Availability for interviews and a new job:
• Are you open to relocation if required:
• Sizes of staff overseen and their titles: (include # of direct reports)
• Education/Certs/Degrees: (also indicate which certs are active)
• Who Referred You/ How Did You Hear About Job/ DKKD Staffing:

Q&A

DO YOU FIT ALL OF THE REQUIREMENTS?  If not, please indicate your strengths and weaknesses when applying and how recent your experience is.

• US Citizen (Government company):
• 100% onsite & travel to sites:
• Location: Thousand Oaks, CA 91361 preferred (might be open to other locations noted below for home base)
  • Clean CDL to drive to each location (willing to travel between sites, Thousand Oaks, El Segundo, Hawthorne, Torrance, CA)
• Hourly Pay Rate: $30hr non-exempt
• Not currently working/ avail immediately and open to 3 months plus temp:
• How many years of experience and how recent is your experience (deskside support, Windows 11, Microsoft Office 2016-O365 (Including Teams), AD, adding machine to domain, setting up users, reimage machines using Dell image assist, hardware support and willing to learn and adapt quickly to new hardware
• What additional degrees & certs are you working towards:
• How do you describe your personality dealing with different levels of people and are you great at documentation:
• What ticketing systems have you used:
• How many users have you supported:

Connect with us on Linked In: www.LinkedIn.com/in/DianeKrehbiel 

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